S & N Veterinary and Medical Supplies, LLC wants you to be happy with your purchase and we have developed the following return policy. Given the nature of the goods sold here we will not accept opened packages for return. There is a 30 day money-back guarantee from the date of purchase on unopened merchandise which does not include any shipping costs either to or from S & N Veterinary and Medical Supplies, LLC. After 30 days unopened goods can be returned for up to 1 year for refund of actual cost minus a 50% restocking fee. No shipping fees will be refunded.